MixMasterPro Privacy Policy

Privacy Policy

Effective date: April 4, 2026 · Last updated: October 18, 2026

This Privacy Policy explains how MixMasterPro ("MixMasterPro," "we," "our," or "us") collects, uses, and protects information when you use the MixMasterPro mobile app, web app, and related services.

1. Information We Collect

Depending on how you use MixMasterPro, we may collect the following types of information:

2. How We Use Information

We use information to:

3. Audio Files and Mix Content

Audio files you load into MixMasterPro are intended for your use inside the app. Saved settings and recent mixes may be stored locally on your device. Unless a feature clearly states otherwise, your audio files are not uploaded to our servers just by using the core app.

4. Radio and Online Content

MixMasterPro may provide access to internet radio stations and online music discovery sources. When you use those features, the app may connect to third-party services to stream content. Those third parties may collect information according to their own privacy policies.

5. Purchases and Subscriptions

Pro subscriptions and in-app purchases may be processed through Apple and related billing providers. We do not receive your full payment card details. We may receive subscription status, entitlement status, and limited transaction information needed to unlock purchased features.

6. Local Storage

MixMasterPro may store app preferences, recent mixes, preset history, and other session data locally on your device so the app can restore your workflow more quickly.

7. FRITAY TV Free Trial (Phone and TV Apps)

So that the 7-day FRITAY TV free trial is offered once per device, the iPhone app creates a random identifier and keeps it in your device’s secure storage (the iOS Keychain). It is not linked to your name, email address, or advertising identifier, and it is not used for advertising or tracking. It is sent only to our server, together with the date your trial started, your screen size, your IP address, and your device type and iOS version (from the app’s browser identification).

Because it is kept in secure storage, this identifier stays on your device after you delete the app, so reinstalling the app does not start a new free trial.

In the Android app, we use the identifier Android gives this app on your device (the Android ID, which Android keeps the same for this app, this device and this user profile). Before anything leaves your phone, the app turns it into a one-way coded value; only that coded value is sent to our server, each time the app opens, together with the date your trial started, your screen size, your IP address, and your phone model and Android version (from the app’s browser identification). It is used only to allow one free trial per device. It is not linked to your advertising identifier, not used for advertising or tracking, and not shared with anyone. A factory reset or a different user profile on the device counts as a new device.

The separate FRITAY TV apps (for TVs and phones) offer their free trial once per device in a similar way: they send the identifier your device’s system gives the app (on Android, the Android ID) as it is, together with your screen size, IP address and device type, and our server also keeps a coded combination of those details so that a device whose app data was cleared is still recognised. These are used only for the free trial, not for advertising or tracking.

Once your phone app has the update that adds this check (on Android, once we have also switched it on, which we are doing step by step), deleting and reinstalling the app does not start a new free trial, and neither does signing in with a different email address on the same phone: the earlier trial start counts. Trial records are kept for as long as we offer the FRITAY TV free trial, so that this one-trial rule keeps working. To ask us to delete your trial record, see mixmasterpro.app/delete-data.

8. Support Chat, Email and Direct Messages (AI Assistant)

Our websites offer a support chat (for example at mixmasterpro.app/help). An AI assistant answers first, and a person from our team can take over. The AI can make mistakes; questions about refunds, billing or your account are confirmed by our team.

Support email: emails you send to support@mixmasterpro.app or support@novadigitaltech.dev are forwarded by our email forwarding service to our team’s mailbox (Gmail) and to the same assistant. Each email, with the assistant’s draft reply and a short summary, is shown to our team in Telegram. Our team reviews replies before they are sent, except that simple everyday questions may be answered automatically; those replies say that our AI assistant wrote them. For each email we keep the sender’s name and email address, the subject, the text of the email and of our reply (card numbers removed), the assistant’s draft and summary, the language and topic, and the technical email headers that keep a conversation together.

Instagram and Facebook messages: when you send a direct message to our Instagram account (@novadigitaltech) or to our Facebook Page (Nova Digital Tech) on Messenger, Meta delivers it to the same assistant, which may answer you. Its first reply says that it is an automated reply (so does its first reply after more than 24 hours without one, or after a person from our team has answered), and you can write HUMAN to reach a person; our team can also answer you directly. As with the chat, when a message needs a person, or while our team reviews the assistant’s replies, your messages, a short summary and the draft reply are sent to our team through Telegram, together with your Instagram username or Facebook name and the identifier Meta gives us for your account; if you mention our account in your story, our team also gets a short notice there. For each conversation we keep the identifier Meta gives us for your account, your Instagram username (or name) or Facebook name as Meta shares it, the text of your messages and of our replies (card numbers removed), the assistant’s drafts and summaries, the language and topic, when messages were sent, and the kind of anything you send (for example “shared a reel”), not the photo or video itself. We only receive messages in conversations with our own accounts, including messages our team sends you first from those accounts.

What we collect: the messages you write and our replies, any name, email address or phone number you choose to share, the language of the conversation, and a random chat identifier saved in your browser so the conversation can continue when you come back. Your IP address is used only to limit abuse (rate limits); it is kept separately from your messages and for no more than three days. Card numbers typed into the chat are removed automatically before a message is saved. Please never share card numbers, passwords or codes in the chat. We do not use the chat, support emails or Instagram and Facebook messages for advertising.

Who handles it: the chat runs on Cloudflare, which hosts and stores the conversations, including Instagram and Facebook conversations. Your messages (and, for Instagram and Facebook messages, the username or name Meta shares with us) are sent to Anthropic, whose AI model writes the replies. When a conversation needs a person, a summary and your messages are sent to our team through Telegram. Support emails are forwarded by ForwardEmail into our team’s Gmail mailbox (Google), and our email replies are sent through Brevo (a few may be sent from our team’s mailbox). These providers handle the data for us under their own terms, and it may be processed in the United States and other countries. Instagram and Facebook messages reach us through Meta, which handles them under its own terms and policies.

How long we keep it: in our support system, chat conversations, including Instagram and Facebook conversations, are deleted automatically 12 months after the last message in the conversation. For support emails, the texts, drafts and summaries are deleted after 30 days, and the sender, subject, date and email headers after 12 months. Copies also stay in our team’s mailbox (Gmail), in our team’s Telegram notifications and, for Instagram and Facebook messages, in our Instagram and Facebook Page inboxes, until we delete them. To have everything deleted sooner, including those copies, see mixmasterpro.app/delete-data. Meta also keeps Instagram and Facebook messages under its own policies, and your own copy stays in your inbox.

9. Sharing of Information

We do not sell your personal information. We may share limited information with service providers only when needed to operate the app, process subscriptions, or support core features. For the support chat, email and Instagram and Facebook messages, these are Cloudflare, Anthropic and Telegram, plus ForwardEmail, Google (Gmail) and Brevo for email (see section 8). Instagram and Facebook messages also pass through Meta, which handles them under its own terms and policies.

10. Data Retention

Data stored locally on your device remains there until you remove it, reset the app, or uninstall the app. The FRITAY TV trial identifier described in section 7 is an exception: on iPhone it stays in your device’s secure storage after the app is deleted, and on Android the Android ID it is made from stays the same after a reinstall; its trial record on our server is kept for as long as we offer the FRITAY TV free trial, so the trial is offered once per device. Subscription and service-related records may be retained as needed for billing, legal, security, or operational purposes. In our support system, chat conversations (including Instagram and Facebook messages) are deleted automatically 12 months after the last message in the conversation, and the texts of support emails after 30 days (see section 8).

11. Your Choices

You may be able to:

12. Children’s Privacy

MixMasterPro is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a support chat, email, or Instagram or Facebook message came from a child under 13, we delete it.

13. Security

We use reasonable measures designed to protect information, but no system can be guaranteed completely secure.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may revise the effective date above.

15. Contact

If you have questions about this Privacy Policy, email support@mixmasterpro.app. MixMasterPro is built by NOVA DIGITAL TECH, where you can also reach us through the contact form